SupportCueEcosystem
AI-Powered NDIS Operations Platform

From Participant Onboarding to Audit Readiness - One Intelligent NDIS Operations Ecosystem.

SupportCue helps NDIS providers turn participant information, workforce requirements and everyday service delivery into structured workflows, better-informed teams and continuous compliance intelligence.

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SupportCue · DemoCare Supports · Manager workspace

Action Centre

4 items need attention before your next shift starts

2

AI findings to review

1

Credential expiring

1

Incident review

60-second pre-shift brief

  • Mealtime plan: minced & moist, upright seating
  • Known trigger: unexpected schedule change
  • Today's goal: practise bus route to the cafe

Document intelligence

Behaviour Support PlanHuman review required
Mealtime Management PlanApproved & published
Diabetes Management PlanAI extracted

The current reality

The information exists. It just isn't reaching the right person.

Most providers already hold everything an auditor would ask for. It sits in inboxes, shared drives and PDFs - never shaped into the guidance a worker needs at 9am.

  • Participant information scattered across dozens of documents
  • Manual onboarding and repeated emails chasing information
  • Workers handed 40-page reports before a shift
  • Repetitive documentation that never becomes evidence
  • Worker credentials quietly expiring
  • Audit preparation starting far too late

The SupportCue approach

One connected operating environment, end to end.

Information comes in, SupportCue understands it, the right person receives the right information, and everyday support becomes structured evidence.

  1. Step 1Referral
  2. Step 2Smart Onboarding
  3. Step 3Requirements Detection
  4. Step 4Document Collection
  5. Step 5AI Document Intelligence
  6. Step 6Human Review
  7. Step 7Participant Knowledge Hub
  8. Step 8Worker Pre-Shift Brief
  9. Step 9Service Delivery
  10. Step 10Smart Documentation
  11. Step 11Goals & Evidence
  12. Step 12Continuous Compliance
  13. Step 13Audit Readiness

Core capabilities

Sophisticated underneath. Deliberately simple on screen.

Smart Participant Onboarding

Collect only what matters, then let the pipeline show where onboarding is stuck.

AI Document Intelligence

Plans, assessments and health documents are read and structured for review.

Participant Knowledge Hub

One approved source of truth with traceability back to the source document.

60-Second Pre-Shift Brief

Critical risks, strategies and today's goals - understood in about a minute.

Dynamic Participant Checklist

Checklists shaped by approved plans, not the same list for everyone.

AI-Assisted Shift Notes

Checklist plus worker comments become objective, professional documentation.

ABC Assistance

Structured behaviour records that reuse information already captured.

Incident Management

Guided capture with a manager review step before any reportability decision.

Goals & Outcome Evidence

Everyday support becomes an evidence timeline against real goals.

Worker Onboarding

Guided worker setup with credentials collected once and kept current.

Workforce Compliance

Screening, training and competency visibility across the whole team.

Family Portal

Approved progress and documents only - calm, clear and safe.

Risk Management

Participant, operational, workforce, compliance and WHS risks kept separate.

Complaints & Feedback

Complaints, feedback and compliments with a full audit history.

Quality & Continuous Improvement

An improvement register that closes the loop with effectiveness review.

Internal Audit

Configurable frameworks, findings, corrective actions and linked evidence.

Audit Readiness

If an auditor arrived today, what needs attention - with drill-down to evidence.

50% off for 12 months

Founding Provider Program

We're inviting our first five NDIS providers to help shape the future of SupportCue.

Become a Founding Provider

Available to the first five eligible providers for their first 12 months. Standard pricing applies afterwards.

StarterA$299A$149.50per month + GST
GrowthA$499A$249.50per month + GST
ProfessionalA$799A$399.50per month + GST
EnterpriseContact SupportCue

Designed to support NDIS provider compliance

Requirements are configurable data, so the platform adapts when regulations change.

Built around structured quality and evidence workflows

Every finding, action and approval keeps its source, reviewer and timestamp.

Human review before anything is approved

AI extraction never becomes approved clinical information on its own.