Smart referral
Capture only the essentials: name, plan details, known needs, risks and who is responsible.
One ecosystem. Different experience for every role.
Admins see the organisation. Managers see decisions. HR sees the workforce. Support workers see today. Families see approved progress. Same information, shaped for the person reading it.
Open a workspaceParticipant journey
Onboarding pipeline
Ten visible stages, so it is obvious where onboarding is stuck and who is holding it.
Requirements engine
Circumstances trigger requirements - with the reason, evidence expected and a manager decision.
External document requests
Secure links for coordinators, OTs, GPs and families. No account required.
Understanding & safety
AI document intelligence
Plans, assessments and reports are read and structured - never approved automatically.
Human review
Compare currently approved information with a new finding, then accept, modify, reject or ask for more.
Participant Knowledge Hub
At a glance, alerts, health, communication, behaviour, routines, goals and contacts.
Responsible AI governance
Source, version, reviewer and approval retained for every material AI action.
Everyday support
60-second pre-shift brief
Critical risks, strategies and today's goals - understood in about a minute.
Dynamic checklist
General activities plus participant-specific items derived from approved information.
AI-assisted shift notes
Objective documentation drafted from what actually happened, reviewed before submission.
ABC and incidents
Structured capture with manager review before any reportability decision.
Workforce & assurance
Worker onboarding
Guided setup with credentials collected once and kept current.
Expiry automation
Configurable 90/60/30/7-day reminders with escalation and renewal links.
Quality & risk registers
Improvement register, corrective actions, risks, policies and consents.
Audit Readiness Centre
If an auditor arrived today, what needs attention - with drill-down to evidence.
Planning ahead
SupportCue organises everyday evidence into a Support Needs Evidence View using configurable domains that can evolve alongside the NDIA's new planning framework. This is SupportCue domain mapping - not an official NDIA assessment, and not an accredited I-CAN assessment tool.
Integration readiness
SupportCue complements mature rostering, payroll, accounting and CRM systems rather than replacing them. The architecture is designed for future integrations; none of these integrations exist today.