Quality and safeguarding
Quality and safety
Incidents, complaints, risk and corrective actions tracked through to closure.
1 incident flagged for manager review
Open incidents
2
Complaints in progress
1
Active risks
3
Corrective actions
3
1 overdue
Incidents
Structured before, during and after records with reportability screening.
| Reference | Participant | Summary | Occurred | Severity | Reportable screening | Status |
|---|---|---|---|---|---|---|
| inc-2026-041 | Jack Anderson | Verbal escalation during community outing | 10 Aug 2026, 4:20 pm | Moderate | Flagged for manager review | Manager review |
| inc-2026-040 | Michael Thompson | Near miss during hoist transfer | 07 Aug 2026, 9:05 am | Low | Not flagged | Corrective action |
| inc-2026-039 | Sarah Miller | Medication prompt missed at lunch | 02 Aug 2026, 12:40 pm | Moderate | Not flagged | Closed |
inc-2026-041
ParticipantJack Anderson
SummaryVerbal escalation during community outing
Occurred10 Aug 2026, 4:20 pm
SeverityModerate
Reportable screeningFlagged for manager review
StatusManager review
inc-2026-040
ParticipantMichael Thompson
SummaryNear miss during hoist transfer
Occurred07 Aug 2026, 9:05 am
SeverityLow
Reportable screeningNot flagged
StatusCorrective action
inc-2026-039
ParticipantSarah Miller
SummaryMedication prompt missed at lunch
Occurred02 Aug 2026, 12:40 pm
SeverityModerate
Reportable screeningNot flagged
StatusClosed
Complaints and feedback
| Reference | Participant | Type | Source | Assigned | Status |
|---|---|---|---|---|---|
| cmp-2026-011 | John Wilson | Complaint | Family | Emma Thompson | Investigation |
| cmp-2026-010 | Sophie Taylor | Feedback | Participant | Rebecca Shaw | Closed |
cmp-2026-011
ParticipantJohn Wilson
TypeComplaint
SourceFamily
AssignedEmma Thompson
StatusInvestigation
cmp-2026-010
ParticipantSophie Taylor
TypeFeedback
SourceParticipant
AssignedRebecca Shaw
StatusClosed
Risk register
| Risk | Category | Rating | Owner | Review | Status |
|---|---|---|---|---|---|
| Falls risk during transfers | Participant | High | Emma Thompson | 30 Aug 2026 | Controls in place |
| Weekend shift coverage shortfall | Operational | Medium | Marcus Reid | 12 Sep 2026 | Monitoring |
| Credential expiry backlog | Workforce | Medium | Nadia Rahman | 20 Aug 2026 | Action underway |
Falls risk during transfers
CategoryParticipant
RatingHigh
OwnerEmma Thompson
Review30 Aug 2026
StatusControls in place
Weekend shift coverage shortfall
CategoryOperational
RatingMedium
OwnerMarcus Reid
Review12 Sep 2026
StatusMonitoring
Credential expiry backlog
CategoryWorkforce
RatingMedium
OwnerNadia Rahman
Review20 Aug 2026
StatusAction underway
Corrective and preventive actions
Root cause, action, owner and evidence of effectiveness.
| Action | Source | Owner | Due | Status |
|---|---|---|---|---|
| Refresh medication prompt process in SIL houses | Incident | Marcus Reid | 20 Aug 2026 | In progress |
| Update handover template with health alerts | Internal audit | Emma Thompson | 26 Aug 2026 | In progress |
| Retrain two workers on mealtime plan | Complaint | Nadia Rahman | 12 Aug 2026 | Overdue |
Refresh medication prompt process in SIL houses
SourceIncident
OwnerMarcus Reid
Due20 Aug 2026
StatusIn progress
Update handover template with health alerts
SourceInternal audit
OwnerEmma Thompson
Due26 Aug 2026
StatusIn progress
Retrain two workers on mealtime plan
SourceComplaint
OwnerNadia Rahman
Due12 Aug 2026
StatusOverdue